Returns Policy


At Moriel Heritage, your confidence matters. Each piece is carefully selected and inspected before it reaches you, and we’re here to ensure your experience is seamless.

We’re committed to making your Moriel Heritage experience effortless from start to finish. We offer:

Secure Shopping: Your payment information is protected with industry standard encryption.
Boutique Quality: Every piece is carefully sourced and inspected before shipment.
Dedicated Support: Our client team is here to assist you with any order concerns.
Hassle Free Help: Damaged, defective, or lost items? We’ll make it right at no extra cost.

Damaged or Defective Items? 

We'll make it right with a replacement, correction, or reship for:

Damaged or Defective Items – If something arrives damaged or with a manufacturing defect, we’ll arrange a replacement. Please send photos within 7 days of delivery.
Incorrect Item Sent – If you receive the wrong product, we’ll correct it at no extra cost.
Lost in Transit – If your order doesn’t arrive and the carrier confirms it’s lost, we’ll reship your order at no extra cost to you. 

How to Request a Replacement

1. Email us at heritage.clientteam@gmail.com within 7 days of receiving your order.
2. Include your order number and photos of the issue (if applicable).
3. Our team will review your claim within 5 business days and guide you through the next steps.

Items We Cannot Accept 

**For Customers Outside EU Only**

Because of the nature of our products, we cannot accept returns for:
• Change of mind
• Incorrect size selection (please check our detailed size guides before ordering)
• Claims submitted more than 7 days after delivery

Transit Delays
Delays caused by courier processing, international transit backlogs, customs clearance, weather events, or peak seasonal volumes are not considered grounds for a refund. Once an order has been successfully dispatched, Moriel Heritage is unable to offer refunds for delivery delays that are outside of our control.

Customs & Import Delays
Moriel Heritage is not held liable for delays caused by customs inspections, import processing, or border clearance in the destination country. Any customs delays, duties, taxes, or import fees assessed by local authorities remain the responsibility of the customer.

European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you are entitled to return it within 14 days of receipt - no explanation required. To qualify for a refund, the item must be returned in its original condition: unworn, unused, with all tags attached, and in its original packaging. Return shipping costs are the responsibility of the customer.

Once received and inspected, your refund will be processed to the original payment method, less shipping costs. A valid return tracking number must also be sent to our client team, within 14 days of initiating the return. 

Important Info

We want every Moriel Heritage purchase to feel effortless and secure.

While we can’t accept returns for change of mind, our detailed size guides and dedicated support team are here to help you choose with confidence

Items sent back without prior authorization will not be accepted.

Returns based on size, fit, color preference, or change of mind are not considered product faults. 

Exchanges are not available; a new order can be placed once your refund is completed.

Please do not send items to the address printed on your parcel.
Returns must be approved first so we can provide the correct return instructions.


What is not considered defective:

The following are not considered defects and do not qualify for refunds based on quality:

  • Minor finishing details such as loose threads, raw edges, fabric thickness, or natural texture variations are not considered defective.

  • Slight colour differences due to lighting, photography, or screen display settings.

  • Personal preference regarding style, colour, or garment fit.

  • Sizing concerns, we strongly recommend referring to our size chart, as fit may vary between styles.

  • Small measurement variations between items due to differences in design and cut (Please allow between 2-3cm)

  • Damage resulting from wear, washing, improper care, alterations, or handling after delivery

    The following are not eligible for return or refund under any circumstances:

  • Any item purchased at 30% off or more, this is considered final sale. 

  • Coordinated sets, which must be returned together; we cannot take back or swap a single piece on its own.

  • Orders settled entirely with Store Credit, these convert to final sale, so no item in the order can be sent back.

  • Swimsuits, due to hygiene reasons.

    Initiating a Return

    **For Customers Outside EU Only**

    A non-refundable return processing fee of $5.95 USD applies, plus $1.00 USD for each additional item in the same return. This fee will be deducted from your refund. 

    All items must be sent back in their original packaging, with all tags attached, unworn, unwashed, and free of any scent or marks. Items that don’t meet these conditions may not be accepted. For any damaged, defective, or incorrect items, please include clear photos or a short video showing the issue when submitting your claim.

    Please note, all costs associated with returning an item will be the responsibility of the customer, including any customs or import fees. You must use a tracked service to ensure accurate delivery. 

    You must initiate your return within 7 days from the date of delivery. A valid return tracking number must also be sent to our client team, within 7 days of delivery; if it is not, your return will be rejected.

    Original shipping costs are non-refundable.

    By completing your purchase, you acknowledge and accept these shipping, return transit, and customs conditions.

    Returns Timeline

    Once approved, your refund will be processed to your original payment method within 5–10 business days, less the applicable return processing fee ($5.95 USD plus $1.00 USD per additional item). Original shipping costs are non-refundable.


Cancellation Policy:

Orders can be cancelled within 24 hours of purchase. After this time, cancellations are not possible as orders are already in processing.